From the #customerservice files:

Low-cost, no-cost repairs from Banjo Brothers can extend the life of your bag. Use the warranty tab to submit your requests at banjobrothers.com

Hello! My Waterproof Pannier has been well-loved for a number of years and has gotten me to work and back countless times. Unfortunately our new dog recently decided to chew through the front strap, disconnecting the male part of the buckle from the bag. The remainder of the buckle, strap, and retention bungee are intact. I can send pictures if that would be helpful. I was wondering if it would be possible to send me a new strap to reconnect it - I can sew it to the old strap to reattach it to the bag. This bag has been amazing and I just got a new waterproof liner for it, so hoping it can make it a little while longer! Thanks so much for your excellent products and service.

Katherine **The answer was yes, of course.

#cycling #bikecommuting #bikepacking #bikeshop #dogsofig
70 likes
  • banjobrothersFrom the #customerservice files:

    Low-cost, no-cost repairs from Banjo Brothers can extend the life of your bag. Use the warranty tab to submit your requests at banjobrothers.com

    Hello! My Waterproof Pannier has been well-loved for a number of years and has gotten me to work and back countless times. Unfortunately our new dog recently decided to chew through the front strap, disconnecting the male part of the buckle from the bag. The remainder of the buckle, strap, and retention bungee are intact. I can send pictures if that would be helpful. I was wondering if it would be possible to send me a new strap to reconnect it - I can sew it to the old strap to reattach it to the bag. This bag has been amazing and I just got a new waterproof liner for it, so hoping it can make it a little while longer! Thanks so much for your excellent products and service.

    Katherine **The answer was yes, of course.

    #cycling #bikecommuting #bikepacking #bikeshop #dogsofig

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