Thank you all for taking the time to reach out to us. We have been working tirelessly to respond to customer service emails and phone calls over the holidays. The fastest way to answer your questions and resolve your issues is to call the Customer Care phone lines http://www.spinmaster.com/contact-us.php. The phone lines will reopen after the Holiday on Monday from 9:00 AM-6:30 PM EST. Alternatively, you can send an email to customercare@spinmaster.com and your email will be responded to in the order it was received.

We know it has been difficult to reach Consumer Care due to increased holiday volume and, as a result, a few days ago we doubled our Customer Care team to assist with calls and emails. We have also extended our hours to expedite. We have additional staff responding to emails when the call centre is closed.

Our priority is to ensure you are happy with our product and we are determined to work through and resolve any challenges you may have. When consumers are disappointed with our products or our customer service, this isn’t acceptable to us. We value you as a customer and sincerely apologize for the delay in responding. We appreciate your patience and the opportunity to resolve this for you.
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  • spinmasterThank you all for taking the time to reach out to us. We have been working tirelessly to respond to customer service emails and phone calls over the holidays. The fastest way to answer your questions and resolve your issues is to call the Customer Care phone lines http://www.spinmaster.com/contact-us.php. The phone lines will reopen after the Holiday on Monday from 9:00 AM-6:30 PM EST. Alternatively, you can send an email to customercare@spinmaster.com and your email will be responded to in the order it was received.

    We know it has been difficult to reach Consumer Care due to increased holiday volume and, as a result, a few days ago we doubled our Customer Care team to assist with calls and emails. We have also extended our hours to expedite. We have additional staff responding to emails when the call centre is closed.

    Our priority is to ensure you are happy with our product and we are determined to work through and resolve any challenges you may have. When consumers are disappointed with our products or our customer service, this isn’t acceptable to us. We value you as a customer and sincerely apologize for the delay in responding. We appreciate your patience and the opportunity to resolve this for you.

  • kaiasurpriseHappy New Year to Everyone @spinmaster !!! Even though we do not have a hatchimal yet, we appreciate everything you are doing at Spinmaster and appreciate every single one of you who have been working tirelessly for customers like us and our children! I have never seen a company go above and beyond for their customers like you all and we would just like to say thank you from the bottom of our hearts for showing such amazing compassion. Many out there might not show it, think it, or say it but we truly think it is inspiring and we can not wait to see what will come of Spinmaster in the future. Keep up the amazing work everyone! And have a very Happy, Healthy, wonderful and successful New Year! Looking forward to hatching one of your cuties when all of the craziness calms and we can finally get our hands on one! Lol! Happy 2017!!! ❤️✨😃
  • riri_tube😍😍😍😁 adorable!
  • whiteheadnikkiMy daughter's hatchimal won't hatch? Can I get a replacement?
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